Taking Voice-First Multilingual AI Beyond Borders: BHASHINI at NCGG Mussoorie

The Digital India BHASHINI Division (DIBD), under Digital India Corporation (DIC), Ministry of Electronics and Information Technology (MeitY), facilitated real-time multilingual communication at the National Centre for Good Governance’s (NCGG) Capacity Building Programme on Urban Service Delivery for Civil Servants of Multiple Countries, being held in Mussoorie from 12 to 23 October 2026. Sponsored by the Ministry of External Affairs (MEA), Government of India, the programme is organised by NCGG under the Department of Administrative Reforms and Public Grievances (DARPG), Government of India, as part of India’s international capacity-building efforts through the Indian Technical and Economic Cooperation (ITEC) Programme.

The programme brings together civil servants and public-sector representatives from countries including Peru, Cambodia, Nigeria, Kenya, Palestine, Lebanon, The Gambia, Ecuador and Spain, providing a platform for international exchange of experiences and best practices in governance and urban service delivery.

As part of the programme, BHASHINI deployed its Shrutlekh platform to facilitate real-time translation between English and Spanish during the ice-breaking session. The platform supported translation in both directions – English to Spanish and Spanish to English – helping international delegates communicate and participate more effectively despite language barriers. (UPDATED ON 13TH OCTOBER 2026)